First, please put your mouse over the "?" in Flash-Lock and
click on "Check for updates" to see if your software is up to date. If it's not then see if the problem
persists after installing the latest version.
If you have a tech support question not answered here or in the FAQ section
of Flash-Lock's Help file then please click
here. But please check Flash-Lock's Help first!
- I registered but sometimes while unlocking my flashdrive I get a message
that I'm using an unregistered version. Insert your flashdrive but do NOT run the unlock program to unlock it. Then
start Flash-Lock. It should ask you if you want to convert the flashdrive to a registered version. If it doesn't then select "$"
on the top menu and then "Register flashdrive" If your version doesn't have that function then
get the latest
- I'm getting "Error #2, Can't run service" when I try to
run my flashdrive/CD on another computer. Check to see if cdm.sys
is on the flashdrive/CD. If not, then copy it from \Program Files\Flash-Lock\cdm.sys and burn it to the CD.
- I'm using Nero for my CD operations and I'm having problems.
Try using XPs CD writer instead.
- XP CD writing wizard cannot write DVDs
Create the DVD in a Work Folder and when done then exit Flash-Lock and use your favorite DVD writing software to
copy the contents of the work folder onto the DVD
- Filenames are being unscrambled but files aren't being
decrypted If you use Avast free antivirus then
disable it and you should be able to read your files. Also remember that files copied to the flashdrive when it's
locked are only usable when it's locked, and vice-versa, files copied when it's unlocked are only usable when it's